Our commitment to a fair and transparent return process.
Last Updated: June 2026
You may cancel your order before installation has been scheduled by contacting us at hello@theaquvera.com or 080766 76871. Once a technician visit or installation has been completed, cancellations may not be accepted.
Due to the nature of installed water softening systems, returns are only accepted in cases of manufacturing defects identified at the time of installation or within the applicable inspection window noted on your invoice.
| Scenario | Refund Eligibility |
|---|---|
| Cancellation before installation | Full refund of advance paid |
| Manufacturing defect found at installation | Full refund or free replacement |
| Change of mind after installation | Not eligible |
| Damage due to misuse | Not eligible |
Approved refunds are processed to the original payment method within 7–10 business days.
Products under the standard 1-year warranty are eligible for repair or replacement of defective parts, subject to inspection by our service team. Warranty does not cover damage caused by improper use, unauthorized repairs, or natural wear and tear.
Email us at hello@theaquvera.com with your order details, or call 080766 76871. Our team will guide you through the inspection and resolution process.
